I wish for everyone to be able to enjoy my products as much as I do, and I always try to use as many environmentally friendly materials as possible. If you have any comments on my products and service at all, please do contact me via Etsy conversations. I value all our customers, appreciate all feedback and I will do our best to resolve any issues :)
I accept Paypal and Direct Checkout as payment methods.
Buyers are responsible for any duties and customs charges that may be incurred in their country.
Please notify me ASAP if you'd like to cancel an order, once it's shipped (usually within one working day) I can only offer refund/ exchange for the cost of the item- please check refund policy.
Your files will be available to download once payment is confirmed.
I ship all orders via Royal Mail and dispatch orders within 2 working days of purchase/payment, unless stated otherwise. (I.E. custom orders, pre-orders or made-to-order products) Digital orders will be emailed or sent via Etsy conversations
Estimated delivery time to UK buyers is 1-2 working days of being dispatched.
International buyers are expected to receive orders within 7 working days of being dispatched, though sometimes international delivery may take up to 25 days to get delivered. Please contact me if it doesn't arrive after 25 days and I will try to resolve the issue.
A next-day delivery service is available for UK buyers with an extra charge, and a cheaper economical service (that would take longer) is available for international mail. Please message me through Etsy conversations if you'd like either of these services before placing an order.
Changed your mind? I'm happy to issue refunds or exchanges for the item within 7 days of arrival! Just send the item back in the same condition. Though please note only the cost of the item will be refunded (no postage costs will be refunded).
If item received is damaged on arrival, please contact me immediately to discuss, I will do my best to offer an alternative- repair/replace/exchange. A full refund will be considered.
I accept custom orders! Just send me a message with what you'd like to get done and I will get back to you ASAP.
I also do Freelance Graphic Design/ Illustrations, if you'd like to find out more about my work or if you'd like to commission me for a project, find my details via her website at www.lillianip.com